Effective Date: October 1, 2024

1. PURCHASE AND CREDIT POLICY

1.1 Credits for unused services:

- A credit may be granted within ten (10) business days following the purchase date.

- The credit applies only to the unused portion of the purchase.

- Topical products are excluded from this policy.

- Purchases made on our website, by phone, or at the clinic are non-refundable.

1.2 Online order cancellations:

- You can cancel an online order before receiving the purchase confirmation.

- After confirmation, a credit may be obtained according to our return policy.

1.3 Purchase invoice:

- The original invoice is required for any credit request at the clinic.

2. MODIFYING INFORMATION

2.1 Possible changes:

- Offers, prices, and service availability may change without notice.

- We are committed to informing you within 48 hours if a booked service becomes unavailable.

2.2 Error correction:

- We reserve the right to revise prices or descriptions, and to cancel or refuse an order with incorrect information.

3. SALES TAXES

- GST (5%) and QST (9.975%) are applied to all purchases in accordance with applicable laws.

4. APPOINTMENT CANCELLATION POLICY

- A notice of 48 business hours is required to reschedule or cancel an appointment.

- A $50 fee will be charged to your credit card in the following cases:

a) No-show to an appointment

b) Cancellation less than 48 business hours before the appointment

5. WEBSITE USE

- The site www.cliniquedc.com is provided for informational purposes.

- We strive to keep the information updated but do not guarantee its accuracy at all times.

6. PRIVACY

- Your personal information is processed according to our Privacy Policy.

7. INTELLECTUAL PROPERTY

- All website content and brands associated with La Clinique DC are protected by intellectual property laws.

8. LIMITATION OF LIABILITY

- La Clinique DC is not liable for indirect damages resulting from the use of our services or website.

9. CHANGES TO TERMS AND CONDITIONS

- We reserve the right to change these terms and conditions at any time.

- Changes will be posted on our website.

10. APPLICABLE LAW

- These terms and conditions are governed by the laws of Quebec and Canada.

By using our services or website, you agree to these terms and conditions.

For any inquiries, contact us at 514-250-3296 or at cliniquedc@gmail.com.

Last updated: October 1, 2024